1	4 Generations In The Workplace Presented by Julie Carroll Local Government Corporation
2	Today’s Misson To provide you with information of the generational characteristics in today’s society. To better prepare you for working with this mix of employees, co-workers and customers.
3	4 Generations Include Individuals With: Different Values Different Ideas Different Ways of Getting Things Done Different Ways of Communicating
4	4 Generations Birth Years Mature Generation: 1922-1946 Baby Boomers: 1946-1964 Generation X: 1965-1977 Generation Y: 1978-1990
5	Mature Generation Characteristics 6.5% of Workforce Hard Workers Sacrifice Duty Before Fun Respects Authority Abides By The Rules Believes In Logic Not Magic Conservative With Money Loyal Believe in division of labor Seniority and age correlate Work and Family are separated Clear Distinction between boss and worker Move up the ladder by hard work and perseverance
6	Baby Boomers Characteristics 41.5% of Workforce Optimistic Team Oriented Seek Personal Growth and Gratification Interested in Health and Wellness Always Learning Loyal Always Have Been and Always Will Be Cool! Workaholics Prefer democratic, humane and casual work environments Like relationships in the workplace Likes knowing their manager knows and cares for them personally.
7	Generation X Characteristics 29.5% of Workforce Self-reliant Balance in work and family Like to have fun while working Variety Technologically Savvy Approaches Authority Casually Skeptical Changing the way work will be done forever. Considers themselves a product, marketable Prefers flexible work hours and informal work environment Multitasking is the key to productivity Minimal Supervision Started 80% of new businesses in the last 3 years
8	Generation Y Characteristics 22.5% of Workforce Optimistic Confident Sociable Diverse Political Goal setting is a priority Can-do attitude of the Mature’s Teamwork ethic of the Boomers Technological savvy of the X’ers Know what they want and are used to getting it Search for co-workers with same high ideals they have Expect salary to be $38,000 right out of college Share a kinship with Matures Have difficult time relating to Boomers and X’ers
9	Communication Is Key Communicating With Matures Prefer clear expectations Don’t like being rushed Avoid stereo-typing. Remember they were the leaders of many of the things we now take for granted. Appreciates company history. Rotary phones, memo’s and one on one communication Communicating With Boomers Like to be asked questions as a way to get to the issue Like to be coached for improved performance Like to be asked for their input and experience Touch tone phones and one on one communication
10	Communication Is Key Communicating with Generation X Aren’t afraid to ask questions Don’t do corporate politics Respond better to open ended questions Communicates with cells phone but had rather be called at work than at home Communicating with Generation Y Create a clear picture of the work environment Responds well to mentoring by older more seasoned professionals, such as the Mature Gen Learn of their goals and help them develop strategies to achieve them Communicates through email and text messages
11	Motivating Messages Matures: You’re experience is respected here. It’s valuable to the rest of us to hear what has, and hasn’t worked in the past. Your perserverance is valued and will be rewared. Baby Boomers: You’re important to our success. You’re valued here. Your contribution is unique and important. We need you. You’re worthy.
12	Motivating Messages Generation X: Do it your way. We’ve got the newest hardware and software. There aren’t a lot of rules here. We’re not very corporate. Generation Y: You’ll be working with other bright, creative people. Your boss is in his (or her) sixties. You and your coworkers can help turn this company around. You can be a hero today.
13	Other Facts and Statistics Approximately 77 million Baby Boomers will reach retirement age in the next decade or so. Statistics indicate that by 2010 there will be millions more jobs available than there are people in the labor force. The generations that follow the baby boomers aren’t large enough to provide all of the workers necessary to meet the needs of U.S. employers. Alternative work arrangements such as part time or temporary employees, telecommuters or independent contractors will become more prevalent.
14	Other Facts and Statistics Boomers are known for their “Live To Work” attitude. While Gen X’ers are known for a “Work To Live” attitude. Generation X’ers typically prefer more time off as opposed to an increase in salary. Generations X and Y will be the primary service providers by the year 2010. The Baby Boomers will be their primary customers. Some fear the younger generations will struggle to connect with their customers.
15	Summary Learning to communicate, motivate and appreciate each generation for what they have to offer can bridge the generational gap. This will provide a more efficient work environment and a better society as a whole.