Customer Support -- FAQ

Frequently Asked Questions
Payroll

Click on the question below to find the answer.

I am getting an error running the retirement reporting process saying that the retirement gross is zeros. Why?
In Payroll, what does DDNTB stand for?
In Payroll, I am getting a message saying a record is locked by user. How do I correct this?
How can I get a report with all employees calendar year to date totals?
I was going to run payroll and when I go to the select option, I am getting a message: PY72 - A Payroll Process is currently active. What do I need to do?
On manual checks for payroll how do I enter in the deductions/adjustments?
I was printing my checks and the printer jammed. What do I do?
When I void a payroll check, does the system automatically make entries to the GL for the void?
How does the system know how much of the deduction to charge to the adjustment pay?

I am getting an error running the retirement reporting process saying that the retirement gross is zeros. Why?

If you ran any bonus or adjustment pay during the period that you don't take retirement on, the system would give you this message. This is just an edit message telling you that you should check to make sure this is correct.

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In Payroll, what does DDNTB stand for?

DDNTB stands for Deductible Non-Taxable Benefit.

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In Payroll, I am getting a message saying a record is locked by user ______. How do I correct this?

In the Payroll menu, go to Other, Control, Control N-Z, and Unlock Record. Do an F2 for lookup and select the locked record. Answer yes to delete. Note: this will only delete the record from the locked file and will not remove any of your payroll data

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How can I get a report with all employees calendar year to date totals?

Print a Summary by employee under Reports, History, Summary, Summary Per Employee . It will list Gross Pay, Net Pay, FIT, FICA, TCRS, and deductions for the range specified.

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I am trying to run payroll and when I go to the select option, I am getting a message: PY72 - A Payroll Process is currently active. What do I need to do?

You have a payroll process already started under the other select option (either Select by Payroll or Select by Employee). Finish that payroll process or clear the steps and then you can continue with this payroll run.

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On manual checks for payroll how do I enter in the deductions/adjustments?

After you key in the dates for the manual check, there are function keys that will display at the bottom of the screen. You can press F7 for Adjustment Pay or F8 for Deduction to key this information in.

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I was printing my checks and the printer jammed. What do I do?

When it asks "are checks OK?", answer No and choose Yes to reprint. You can then choose to reprint All Checks, From First Bad Check, or Range of Checks. If you have already answered Yes to "are checks OK?", you can still choose the print checks option again and answer yes to rerun the step. You will get the same options listed above for reprinting. This also applies to Direct Deposits under the Print Direct Deposits menu option.

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When I void a payroll check, does the system automatically make entries to the GL for the void?

Yes, the system will make entries to the GL for the void IF you choose "System to Reverse GL Entries" during the void process. If you exit the void process without choosing this option, the system will make entries to the GL for the void and you will have to make those manually.

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