Frequently Asked Questions
Property Tax Software

Click on the question below to find the answer.

  1. I receipted money on the wrong property tax receipt.  How do I correct this?
  2. I tried to create my Clerk & Master Diskette and it didn't ask for a diskette.
  3. When I receipt a property tax, it doesn't give me the option to print the receipt.
  4. What is the field "Special Message" on the property tax receipts for?
  5. I went in to receipt a property tax and it didn't calculate penalty and interest.
  6. I am trying to create my ACV verification file to send to the state and I am getting a message: GB12  Error on AVOW.

 

 



I receipted money on the wrong property tax receipt.  How do I correct this?

If the receipt has not yet been prorated, you can void it and receipt the payment on the correct receipt as you normally would.  If the receipt has been prorated, you will need to void it and receipt the money back in on the correct receipt number using no new money (88) as the payment type.  Make sure to key in the amount that you originally received as no new money.  If the amount due is more, the receipt will show as partially paid.  If the amount due is less, you will need to mark it as an overpayment and do a refund out of your refund account. 

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I tried to create my Clerk & Master Diskette and it didn't ask for a diskette. 

In the Property Tax menu, go to Menus, System Admin., Control File, and Trustee Control. Make sure "Clerk & Master Diskette is flagged as 01 - Yes.  If it is flagged as 02 - No, it will mark the taxes as turned over to the clerk & master, but it will not create a diskette.  (Note:  if yours is flagged as 03 - do not change this - It will create the diskette on this setting.  It is a special set-up and should not be changed without contacting LGDPC) 

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When I receipt a property tax, it doesn't give me the option to print the receipt.

In the Property Tax Menu, go to Menus, System Admin., Control File, and Trustee Control and make sure the flag to print receipts on the second screen is flagged as "yes".

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What is the field "Special Message" on the property tax receipts for?

You can add special messages under the Maintenance Menu by choosing the "Special Message" option. Once you add the message, you can attach it to a receipt by putting in the message code on the receipt under Master Maintenance.  After you add the message to the receipt, any time someone brings that receipt up under receipting the message will "pop up" on the screen.

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I went in to receipt a property tax and it didn't calculate penalty and interest.

You will need to go to Menus, System Control, System Control, and Penalty File.  Key in the tax year and other penalty information including the effective date. 

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I am trying to create my ACV verification file to send to the state and I am getting a message: GB12  Error on AVOW.

This error indicates that there is missing owner information from the state file.  You will need to press the F5 key to move the error message so that you can see the ACV number.  Make a note of the ACV number on the screen and escape out.  Go to the ACV Maintenance screen and mark this acv record as "not ready to transmit" and go back to create the file again.  You will have to manually (paper file) the ACV verification information for the one you go the error on.

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