Frequently Asked Questions
Tennessee Court Case Management Software

Click on the question below to find the answer.

  1. When I go in to process payments and try to enter my initials, it says it is currently in use by someone other than my initials.  It will not let me continue using my initials.  How can I clear this out?
  2. If I do not have any invoices to print for a day, should I do the Process Payments steps anyway?
  3. When doing step 5 of process payments, I got COBOL error 46.  It says step 5 did not finish properly, what should I do?
  4. I receipted money on a case into deposits.  I have been holding it in deposits and now I need to pay it out.  What do I need to do?
  5. I was in the middle of a transfer and the "transferring monies" screen did not come up.  Instead, a screen with a choice of executions came up.  What should I do?
  6. My transfer did not print.  How can I get this back? 
  7. My printer is online, it has paper and it is not jammed, why won't it print? 
  8. When adding a new civil case, I left off one of the defendants. I have already come out of the case, how can I get this defendant added now?
  9. I had gotten to the charge screen in "Add a Case", and my cursor is in the lower right hand corner, flashing, and will not let me add any charge information. What do I need to do?
  10. I added a case to my system by mistake and I cannot delete it. How can I keep this from showing up?
  11. What are some things I can check when my docket trial balance is off?

 


 



When I go into process payments, and try to enter my initials, it says it is currently in use by someone other than my initials.  It will not let me continue using my initials.  How can I clear this out?

You will need to use the initials that are displayed in the message box.  You will need to enter them exactly as they are displayed.  If they are in upper

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If I do not have any invoices to print for a day, should I do the Process Payments steps anyway?

No, there is no need to do the Process Payments steps if you do not have any invoices to print.

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When doing step 5 of process payments, I got COBOL error 46.  It says step 5 did not finish properly, what should I do?

This error usually occurs when there are no invoices selected to be printed when doing step 1 of process payments.  If there are no invoices selected in step 1, and no pre-check register prints in step 2, you should stop with step 2.  There is no need to continue with the other steps.  The next time you go into process payments, you will need to use the same initials and start over with step 1.  It should clear out the steps for you and allow you to do the steps again.

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I receipted money on a case into deposits.  I have been holding it in deposits and now I need to pay it out.  What do I need to do?

Create an invoice under 6. Rceipts, G. Invoice Information, A. Add Invoices.  Be sure to include the docket number and if this money is being held on your docket trial balance, TB flag should be marked 'Y'.

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I was in the middle of a transfer and the "transferring monies" screen did not come up.  Instead, a screen with a choice of executions came up.  What should I do? 

It is very important that you hit a 99 instead of choosing one of the executions.  This will take you to the "transferring monies" screen where you need to be.  Otherwise, the transfer will not go through.

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My transfer did not print.  How can I get this back?

In Case Management, go under Reports, Daily/ME Reports.  This will bring you to a Report Generation menu.  Enter down to Transfer of Funds and put a 01 beside it.  Keep entering to the bottom and print the report.  This will print every transfer that has been done for the month if you enter through the beginning and ending transfer. 

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My printer is online, it has paper and it is not jammed, why won't it print?

It could possibly have lost connection to the server.  Reboot the server and then try to print again.

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When adding a new civil case, I left off one of the defendants. I have already come out of the case, how can I get this defendant added now?

In Docket Handler, pull up the case you were working on adding. At 'ACID', enter 'A' to add, then select Defendant Info. This will allow you to enter the defendant's basic information and the charge information.

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I had gotten to the charge screen in "Add a Case", and my cursor is in the lower right hand corner, flashing, and will not let me add any charge information. What do I need to do?

If two or more people are adding cases at the same time, this will happen if they get to the same screen at the same time. Usually waiting for the other person to complete filling in their charge information will unlock the screen. You should then be able to finish adding your case.

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I added a case to my system by mistake and I cannot delete it. How can I keep this from showing up?

To be able to delete a case you will need to have court types ‘98-civil’ and ‘99-criminal’ added to your case management system. You will also need to have a name in the name index as ‘Deleted Case’. If you already have a name in the name index, you may skip number 1 and go to number 2.

On the Case Management menu, go under 1. File Maintenance, D. Add Name, and then add the name “Deleted Case” under Business Name.

Also in File Maintenance, you will now go to C. Renumber a Docket. Renumber the docket that needs to be deleted with the new court code for deleted cases. You will use the same docket number that was originally on the case and only renumber the case to the ‘98’ or ‘99’ court type.

Now go to 2. Docket Handler and pull up the case you have just renumbered. Select ‘C’ for change and go into the defendant information. Now select A. Basic Info., and change the Business name to ‘DELETED CASE’. If you are in a civil case, you will also need to change the plaintiff information in the same manner. You will also need to go in to H. New Rule Docket and give a detailed explanation as to why this case has been deleted.

Only cases that do not have a receipt history are to be deleted. If the case has a receipt history, you will not delete it.

These steps will remove the old docket number and plaintiff/defendant information from the case. You will no longer be able to pull up this case by the old docket number or by the names that were previously on the case.

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What are some things I can check when my docket trial balance is off?

***NOTE: The key to having a correct Docket Trial Balance is maintaining it daily. ***

Things to remember:

If money is receipted into one General Ledger account and the check is written out of another, the Docket Trial Balance will reflect this. This will show as two separate entries on the docket trial balance, both having a zero balance - but it will not match the balance sheet balance because the check entry pulled money from the wrong GL account.

When you are adding a new invoice, make sure the "TB Flag field" is coded Yes on the first screen.

If you need to make any changes to an existing invoice, be sure to change the ‘TB Flag’ to Yes.”

When a Journal Entry is being created that involves a case listed on the Docket Trial Balance, remember to enter the docket number. Make sure that you code the field "Trace: Yes ".

After checks are written, it is recommended that you print a new Docket Trial Balance. Do not include any case with a zero balance. If a case appears incorrectly on the DTB, you will need to make an adjustment entry to correct.

· After completing the daily close and printing a balance sheet, it is recommended to run an itemized listing of the Docket Trial Balance. This will print only the totals for each liability general ledger account that has an outstanding balance.

o Each account balance on the DTB should equal the account balance on the Balance sheet. If it doesn't, you will need to do some research and determine what is needed to correct the problems.

o The Month to Date Account Analysis can be a useful tool for researching each general ledger account.

· During Daily Balancing/Posting, it’s a good idea to make sure the outstanding invoice totals for each general ledger account equals the totals for each general ledger account on the Daily Cash Receipts Journal. If not, check to see if invoices need to be created for the amounts in question.

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