Frequently Asked Questions
Tennessee Court General Ledger Software

Click on the question below to find the answer.

  1. I voided a check, but it is still printing out on my unreconciled check list.  Do I need to reconcile it?
  2. My cash on hand is short the amount of my deposit.  How do I fix this?
  3. I made journal entries in a packet, then tried to print the packet and it will not print.  When you put in the packet ID and enter through the beginning and ending numbers, it just blinks back to enter the packet ID again.  Why won't it print?
  4. I voided a check, but my general ledger accounts do not reflect the voided check.
  5. My printer jammed while doing step 1 under G/L, E. Rec Month End.  My month end reports did not print.  What should I do?
  6. In the General Ledger Period End Close, can I do any of the four steps over?
  7. My balance sheet says "fund is out of balance".  How could this have happened?
  8. Since we are no longer able to change anything that has been saved to the CMS packet, is this where I should make journal entries, or should I make another packet for this?
  9. When I void a receipt, do I need to make a journal entry?

 

 



I voided a check, but it is still printing out on my unreconciled check list.  Do I need to reconcile it?

No.  If you reconcile it, it will subtract this amount from your bank total on your check reconciliation.  You will actually need to delete this check from the check reconciliation.  Doing this will not delete the check from check history, only from the reconciliation.  To delete it from the reconciliation, go to 7. G/L, A. File Maintenance, B. Check Handler.  You will then enter "D" to delete.  You will need to put in your Fund, enter at Sub Fund, "V" for vendor, "11130" for checking account number, and then enter the check number.  It should display the check information and ask if this is the record you want to delete.  Make sure the correct check information is displayed, and then hit "Y".  This check will no longer print on your unreconciled list.

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My cash on hand is short the amount of my deposit.  How do I fix this?

Scroll the MTD by account under 7. G/L, B. Scroll/Reporting.  In account 11120, look for a DP and a CR entry for the amount your cash on hand is over.  If you find only the DP entry and not the CR, you will need to do steps 1 and 9 of balance and posting again.  You will then need to print and process the CMS packet again, and print a new balance sheet.

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I made journal entries in a packet, then tried to print the packet and it will not print.  When you put in the packet ID and enter through the beginning and ending numbers, it just blinks back to enter the packet ID again.  Why won't it print?

Either the packet has already been processed or the journal entries were not saved.  Scroll the MTD by document to see if your journal entries are there, if they are you will not be able to print them.  If the entries are not in the month to date, the entries were not saved and will need to be made again.

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I voided a check, but my general ledger accounts do not reflect the voided check.

Going through the void check option does not automatically make the journal entries to the general ledger.  You will need to make a journal entry debiting 11130 and crediting the liability account the check was written out of.  Be sure to print and process the packet with this journal entry and then print a new balance sheet.  If you have already made a journal entry, check your packet control to see if the packet has been processed.  If it has not, you will need to process it before the entry will be reflected on your balance sheet.

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My printer jammed while doing step 1 under G/L, E. Rec Month End.  My month end reports did not print.  What should I do?

Reload your printer and make sure it is on line.  You may now reprint step 1.  Not all of the month end steps can be run more than one time, but step 1 can be run as often as needed, unless you have gone through step 3.  If you have done step 3, you will not be able to reprint your reports.

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In the General Ledger Period End close, can I do any of the four steps over?

You can do steps 1 and 2 over again. However, it is extremely important that you never do steps 3 and 4 twice in one month.  If you are not sure if you have done either one of these steps, please call us so that we can check before doing anything harsh that may require you to load a backup later.

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My balance sheet says "fund is out of balance".  How could this have happened?

It is possible that a packet was processed in which the debits and credits did not balance.  It is very important to print a packet and make sure the total debits and credits balance before processing every packet.  Otherwise, your fund could be compromised.

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Since were are no longer able to change anything that has been saved to the CMS packet, is this where I should make journal entries, or should I make another packet for this?

It would be better to make a new packet with your initials instead of using the CMS packet.

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When I void a receipt, do I need to make a journal entry?

No, the system automatically makes a journal entry in a CMS packet when you go through the void receipt option if the receipt has been through balance and posting.  If it has not been through balance and posting, there is no need for  an entry to be made.

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