Frequently Asked Questions
Closing out the Fiscal Year in the Tennessee Court Software

Click on the question below to find the answer. 

1. Do I have to close June before I close my year?
2. What kind of backup do I need to do before the year-end and after?
3. How can I make sure all packets are processed?
4. After I start the year-end, can we receipt and run checks for July?
5. In step 3 of year end close, it says to call LGDPC if I receive a report with errors, what kind of errors?

6. We have already changed our user date to July, but then we realized that we needed to make a JE to process before closing the year. What date do we use on the JE?

Do I have to close June before I close my year? 

No, June will be closed in the steps you use to close your year. You will not even see the normal month end close steps, you will just go directly to the year-end steps (12 in total). However, you will need to close your Receipting Month End and do your month end checks, and process that packet and any others before starting the year-end closing. Clear out balances in as many accounts as possible before beginning year-end closing.

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What kind of backup do I need to do before the year-end and after? 

You will need to make a Daily backup before your year is closed and one after. Please make sure to mark these accordingly. Audit requires that these tapes be kept for a few years. Please check with your auditor if there are any further questions on this topic.

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How can I make sure all packets are processed?

On your Case Management Menu, go under General Ledger (7), GL Packet Info (C), and Packet Control (D). This will list any packets that are waiting to be processed. If you scroll a packet and find that it only contains old entries or something that you do not need to process, do not process it. Call phone support and we will help you with this. If you want to wait until after year-end close to call, it will not hurt anything to leave the packet unprocessed, as long as you have decided it does not need to be processed.

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After I start the year-end, can we receipt and run checks for July? 

Yes, you may receipt for July and you can run your balancing and posting steps (1-9), but you will not be able to process your CMS packet until you finish all twelve year-end closing steps. You may also write checks dated for July, but you will not be able to process your APP packet until you finish the year-end closing steps. Please remember that any checks that need to be processed before the year-end close will need to be dated for June. Otherwise, they will not process.

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In step 3 of year end close, it says to call LGDPC if I receive a report with errors, what kind of errors? 

What you should receive in step 3 is reports that say, “All control totals are in balance”. If you do not receive 3 reports that say this, please call LGDPC phone support before continuing with year-end. Continuing with the steps will only make the problems worse and harder to fix.

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We have already changed our user date to July, but then we realized that we needed to make a JE to process before closing the year. What date do we use on the JE? 

Any entries to be processed before year-end close will need to be dated for June. Otherwise, they will not process.

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