Frequently
Asked Questions
Trustee Software
Click on the question below to find the answer.
If the receipt has not yet been prorated, you can void it and receipt the payment on the correct receipt as you normally would. If the receipt has been prorated, you will need to void it and receipt the money back in on the correct receipt number using no new money (88) as the payment type. Make sure to key in the amount that you originally received as no new money. If the amount due is more, the receipt will show as partially paid. If the amount due is less, you will need to mark it as an overpayment and do a refund out of the 22200 account.
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In the Trustee Menu, go to Menus, System Admin., Control File, and Trustee Control. Make sure "Clerk & Master Diskette is flagged as 01 - Yes. If it is flagged as 02 - No, it will mark the taxes as turned over to the clerk & master, but it will not create a diskette. (Note: if yours is flagged as 03 - do not change this - It will create the diskette on this setting. It is a special set-up and should not be changed without contacting LGDPC)
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In the Trustee Menu, go to Menus, Accounting, Reports, Standard Report Selection, choose report order 02 dept, and run Account Analysis by dept.
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In the Trustee Menu, go to Menus, System Admin., Control File, and Trustee Control and make sure the flag to print receipts on the second screen is flagged as "yes".
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If you key in your public utilities manually, you have to key them in with tax type 07 for Public Utilities. To do this you have to key in the tax information on the first screen on Master Maintenance except for the tax amount and then press F9 for other and choose the Tax Distribution option. On this screen you have to key in tax type 07 and the amount. When you save this and go back to the first screen the tax amount will show in other taxes.
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You can add special messages under the Maintenance Menu by choosing the "Special Message" option. Once you add the message, you can attach it to a receipt by putting in the message code on the receipt under Master Maintenance. After you add the message to the receipt, any time someone brings that receipt up under receipting the message will "pop up" on the screen.
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You will need to go to Menus, System Control, System Control, and Penalty File. Key in the tax year and other penalty information including the effective date. (Note: Normally the percent per month will be 1.5% and the base percent will be zero and maximum months will be zero.)
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When you receipt in a tax with an ACV the system will debit account 999-11410 for the amount of the ACV when you prorate. You can enter the payment from the state into your system two ways. 1) You can do a manual entry for the payment to account 999-11410. If you do a manual entry for the payment the balance in 999-11410 will be what is outstanding from the state. OR 2) You can do a Miscellaneous receipt for the payment. If you do a miscellaneous receipt it will go to account 999-11410 dept 999 and the balance in 999-11410 will reflect how much has been "charged" to the state for ACVs and 999-11410- -999 will reflect what you have received from the state with the difference in the two accounts being what is still outstanding.
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I am trying to create my ACV verification file to send to the state and I am getting a message: GB12 Error on AVOW.This error indicates that there is missing owner information from the state file. You will need to press the F5 key to move the error message so that you can see the ACV number. Make a note of the ACV number on the screen and escape out. Go to the ACV Maintenance screen and mark this acv record as "not ready to transmit" and go back to create the file again. You will have to manually (paper file) the ACV verification information for the one you go the error on.
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