Frequently
Asked Questions
Utility
Billing
Click
on the question below to find the answer.
- On the Utility
Billing Inquiry screen, when and how are the "Total Due" figures
incremented?
- In the Individual
Readings menu in Utility Billing, I am getting an error: GB13 Error on UBLK,
Contact LGDPC. Can I fix this myself?
- How do I refund
a deposit?
- I keyed in
a customer that I don't want to get a bill this month. Do I have to
delete this customer?
- I need a report
showing my rates. Where can I find this?
- Where can
I get a listing of customers by account number with the mailing address?
- I entered
in my readings with the wrong date. What do I need to do?
- I was trying
to run the upload process and the books are not there. How do I correct
this?
The
"Current Due", "Due 31-60", "Due 61-90", "Due
91-120" and "Due Over 121" are calculated at the time
of billing. When the billing process is ran, our system looks at
the current billing date and calculates how may days over due the balances
are by using the past billing dates. For example, if $100 is owed
on the Jan 3rd's billing, and the $100 was billed on Dec 1st, the billing
process will roll the $100 into "Due 31-60" because from Dec 1st
to Jan 3rd is 31 days. If the bill was ran on Jan 1st, it would keep the
$100 in "Current Due" because from Dec 1st to Jan 1st is only 29
days.
In the Utility
Billing Menu, go to System Control and choose the "Lock File" option.
You can then do a lookup and select books that are locked and then do an F6
to delete. When it ask if you are sure to delete, answer yes.
This will only delete the books from the locked file and will not delete any
of your UTB records.
In the UTB
menu, go to the Payments menu and choose Monetary Transactions. Bring up the
account and key in the refund as an adjustment.
You don't
have to delete the customer out of your system, but you will need to change
their start date so that they would not be billed on this billing but will
get the entire billing next month.
Under the
Utility Billing Menu, go to Other, Reports and then go to Codes and Service
Rates. Print this report and it will tell how the rates are set up for all
services.
In the UTB
menu, go to Other, Reports, Misc, and Customers By Status. You can choose
the books you want as well as the status and you can choose to print this
report in Name or Account Order.
This can
be corrected if you have not posted the dates, but you will need to
contact LGDPC Phone Support for this.
You will
have to reset the book and select flags. To do this go to System Control and
go to the "Book Number" option. Pull up the book and make sure the
select flag is set to 01. Go to the Electronic Reader menu option and pull
up the device number and make sure that the status is "Download"
and it has a download date with no upload date.
